2. The Chicago Fire Department's skilled paramedics provide emergency medical services, including ambulance transportation, 200,000 times per year. Ambulance Services. The Scottish Ambulance Service will consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. We are working in partnership with the Scottish Government and the Scottish Mediation Network to use mediation in complaints handling within NHS Scotland. Will I Be Told the Status of my Complaint? You do not have to provide your name when filing a complaint. You can find contact details for American Medical Response above.. ComplaintsBoard.com is an independent complaint resolution platform that … If not filed anonymously, the complainant should receive a complaint closure letter informing them whether the complaint was substantiated or not. 3. Can I remain anonymous if I file a complaint? Complaints are investigated by the EMS Regional Staff and the findings are reviewed to determine if violations have occurred. A large majority of licensed EMS personnel and ambulance services are competent and caring providers. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Medical Response Customer Service. More information Mandatory Reporting Complaints Submit a complaint. Complete this form to file a complaint against EMS provider, EMS training school, or 911 PST. Health Facility Services receives and investigates complaints against Non-Long Term Care Facilities for non-compliance with Medicare Regulations and/or State Licensure Regulations. You may be able to resolve complaints by direct communication with the service director. DSHS will first determine if it has jurisdiction to act on the complaint. If the complaint is jurisdictional and possible violations have occurred, a formal investigation will be opened and assigned to an investigator. Provide the Who, What, Where and How! In order to determine if a violation has occurred, it is important that DSHS gather as much information as possible such as date(s), time(s), and location(s) of the alleged incident(s) and the names, addresses, phone numbers of any witnesses and the EMS personnel and providers involved, including any ambulance unit identification numbers and Department certification/license numbers of EMS personnel and/or providers involved. The Kentucky Board of Emergency Medical Services is not only responsible for the certification and licensure of agencies and personnel, it is also the body that takes disciplinary action based on KRS 311A.060. If you are unable to access the form you can call (615)741-2584 to obtain a copy. What Can the EMS Board Do? Complete this form to file a complaint against an EMT or paramedic. What types of disciplinary actions could be imposed? If staffing allows, you should have a seasoned investigator receive the complaint, someone who has previously spent time on an ambulance, or in … Therefore, please provide a statement, in your own words, which describes the nature of your complaint. Your Service ID number Fraud Complaints (All Types) — File a Complaint Florida Attorney General’s hotline helps victims of any type of fraud or unfair trade practices get the assistance they need; toll-Free 1-866-966-7226. However, when a problem is experienced with an EMS provider, you have the right to file a complaint. If you file a complaint, you may be required to attend a formal hearing and provide testimony in support of your complaint should a decision be made to file formal charges against a licensee. By Letter: Send a letter or fax to any NAS location or to NAS Headquarters, Rivers Building, Tallaght Cross, Dublin 24. 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