I had an hour to kill today so called Plano molding and talked to a gal who forwarded me to a Frabill service rep and now I'm getting some movement on things. The pole is approx 35.5 inches long with the black connector. The countless tip-up options keep you on track to land the big ones! I’ve always called them and had great results, I make it clear (not just with Frabill but all companies I’ve dealt with) that I like the product I just want to make things right. Emails easily fall through the cracks when it comes to customer service, a lot is lost. Each is custom-fitted to your shelter's base, with sewn-in elastic edging, to keep snow and ice outside, where it belongs. One-handed catches have never been easier with the all-new Frabill Conservation Ultralight Net 2113 Telescopic. I emailed them and they responded that they would replace the rod as long as i paid to ship my rod to them and pay for the return shipping of my warrantied rod...wich was 19.95. Participant. *By entering your email you are subscribing to Field Supply newsletters and promotions. I called Frabill customer service and of course had to wait quit a while but did eventually get a rep. I broke a rod through normal use 6 months after i bought it. Frabill is a grat product and I am happy with my new ice shelter. The Frabill Transport Cover secures quickly with its zippered closure, and also features a zip hatch for easy access to contents while on the move. Hastings, MN. Just wanted to let everyone know about the problem(s) with Frabill customer service (CS). Any ideas? I explained the problem to her and asked if this was a reoccurring problem, but she wouldn't commit to that. Matt good idea. The Ice Hunter 195 is designed to get anglers geared up on and ready to fish faster. Seems like they are still adjusting to having more customer service type products than Plano may typically have dealt with. A lightweight, strong alloy frame makes it easy to transport this 2-person ice shelter across the ice, while the design optimizes space so you can fish comfortably. One winner is chosen monthly. Great customer service from Frabill. This is a great product. This product cannot currently be purchased online, but is available through our Customer Service team. I’m trying to find a replacement somewhere. I like the frabill sensive rods. I already own an older frabill ice shelter that is 10 years old and is still holding up. February 4, 2013 at 6:40 pm #1280532. I broke the latch that closes a Frabill bait station a while back. If you don’t get the answer you want speak to a manager or supervisor. IDO » Community » Forums » Fishing Forums » General Discussion Forum » Great customer service from Frabill. Posts: 144. But i had a issue with their customer service. Two of the vertical wall pole supports, made out of plastic of course, broke. I bought the Fishouflage Ambush a couple of years back and this year got to use it. Please call (800) 226-9868 to place an order. john-o. 1st question, "do u have the receipt, which … Frabill does an awesome job of creating ice shelters, ice clothing, and fishing gear for everyday fishermen. Enjoy a day on the ice without having to stumble over your fishin' partner with the Frabill® Ice Hunter SideStep™ 200 Ice Shelter. I called Frabill’s customer service to get a replacement support pole for my “older” suitcase shack (Frabill Refuge) but they said they no longer have the parts for it. I have used it only once out on the ice and it sets up under 2 minutes and takes down just as fast. The anchers it comes with are heavy duty and will last for years. Designed with a 48” ultralight carbon fiber slide handle with rubber grips and a low resistance net, the Frabill Conservation Ultralight Net 2113 Telescopic slides effortlessly in and out of the water to reduce strain on you and your catch. 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